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Emotional intelligence is the ability to identify and manage emotions to achieve positive outcomes in relationships. Project managers with high emotional intelligence are better equipped to communicate effectively with team members, vendors, sponsors, and other stakeholders and to resolve conflicts. In this course, participants learn what emotional intelligence is and why it is so important, the benefits of implementing emotional intelligence, and how to lead and help others with emotional intelligence. This course is based on PMI® best practices for project managers.
- Learn the role of emotional intelligence for project managers
- Learn how to improve emotional intelligence to improve project management performance
- Recognize how emotional intelligence influences others
- Learn essential emotional intelligence key factors