Essential Skills

Active Listening (3-029)

Active listening is a communication technique that involves acknowledging what you hear and clarifying the message to confirm that what you heard matches the message that the sender intended. While listening is an integral part of effective communication, few people are taught how to listen effectively. This course is designed to give you practical tips on how to become a better active listener.

Delivery Method: On-demand Length of Course: ~15 minutes

  • Active Listening
  • Training Evaluation Survey
  • Next Steps
Completion rules
  • You must complete the units "Training Evaluation Survey"
  • Leads to a certificate with a duration: Forever